eBay Closes Radwell’s Case Sides Against Radwell and In My Favor
Radwell International/PLC Center has lost the eBay dispute. So even in a situation where they had an almost 100% chance of winning, Radwell lost.
I am glad to finally bring this issue to an end.
Here is the story so far…
On 6/6/2012 the company ordered an item from me via eBay. It was marked shipped on 6/6/2012. It was delivered on 6/8/2012. I even used my profit margin to insure the item(s). On 7/3/2012 I first heard from the buyer there was a problem. On 7/4/2012 I informed the buyer it had been shipped, as marked in eBay’s control panel. The buyer simply reiterated that he had not received the item. I shipped another one of these items on 6/6/2012 so on 7/5/2012 I contacted buyer asc_equip to see if somehow he had received the item – he replied he had not. I contacted UPS to make an insurance claim to refund the buyer’s money, but they stated that it had been past the 2 week limit after delivery. Fact is, the item was shipped and delivered. Why would someone wait 25 days to claim the item not received? Especially since every other item (buyer bought 3 items total from me) was shipped within a few days of payment. Plus the item was marked shipped with a tracking number. It is my belief that the buyer lost the item. They later admitted that they do not track and monitor the eBay control panel and they would not have been looking for the item but since they did not have it I must not have sent it. They have manipulated the eBay dispute procedure to receive their money pack. In essence I am out $263.54, the item, plus $52.55 for insured shipping.
John Radwell attempts to “spin” my complaint against them on complaintsboard.com
Check out Radwell’s spin at http://www.complaintsboard.com/complaints/radwell-international-plc-center-looses-item-does-chargeback-c621935.html
Here was my response:
More mis-information. In fact, Radwell has a full time position dedicated to internet appearance. The position is held by Mr. John Radwell, a relative to the founder.
For the record there three (3) transactions. Only one (1) had issue. Radwell cannot buy from me as I no longer sell on eBay and their account is blocked on mine. They did pay two separate shipping charges as autocalculated by eBay but my policies clearly states “seller combines shipping”. eBay didn’t decide to help out Radwell I called and got the case closed in my favor after Radwell failed to file the paperwork within the 10 business days allotted.
As far as ” Jason boasted several times during this dispute about his previous successes in using the internet and negative publicity to get his way, citing specific examples where businesses were forced to comply, and he threatened to use those same methods against Radwell International. ” I don’t use negative publicity to “get my way” but to get corporations to do what is right. Like I went after GM hard when my $42, 375 Chevy Camaro had freight train breaks, Dodge when the window track sucked sand in causing scratches to the windows, and Vonage when they added a disconnect fee while I was a member (that they were later sued for). Yes I am a strong consumer advocate and I wear these victories like a badge of honor! I now wear the victory over Radwell too.
Yeah, I do love their spin. I was offered half the money I was due or none or it from Mr. Radwell, I opted to recover all of it. I paid almost twice to ship the two items then they paid.
BTW, I don’t have problems with my customers because I have a 100% money back guarantee. That’s not for 30 days. If you don’t want me to have your money then I return it. Simple as that. One of my servers failed once causing me to loose a customer’s website. I was supposed to have a backup but in freak occurrence the backup had failed the day before. So I rebuilt their website completely and absolutely free and refunded the monthly hosting fee (which the customer did not request). The original one cost $7500 and the replacement took me 40+ hours. That is what someone does to protect their name and their reputation. I did all this without my customer EVEN ASKING. The only thing they received from me was reports and status updates. Their website was down over the weekend (failed mid Friday) but was up and running Monday morning. Yes, I take honor, integrity, and trust VERY seriously.
It is clear the people at Radwell/PLC Center have no idea how to conduct business honorably. The fact is I shipped the item so I insisted on being paid for it and not be held responsible for their errors. Had they contacted me the day the shipment arrived and said it wasn’t in the box I would have had a very different position. Instead, they weren’t even looking in the shipment for two items as they do not use the eBay control panel to track changes. It wasn’t until their “monthly report” was ran that they even noticed the item not received. At this point their position was “if we don’t have it you must not have sent it.”
Ultimately, they lost the eBay dispute and then filed an appeal to get eBay to cover their loss – another example of bad business on their part. You can read all about the situation on plccenterripoff.wordpress.com or just Google plccenter its link #2.
Yes I did tell them that if they acted dishonestly I would attempt to let the world know but you should know they compounded the issue. They got my review removed from resellerreviews.com, they got my Better Business Bureau closed by claiming I was a business. Yes I have a business selling websites and software but this was me offloading some “junk”. My blog has reached 325 viewers in 8 countries as of 8/15/2012. My blog is also permanent.
Last food for thought, why would a company need to dedicate 1/500th of their business to reputation repair? Well, that’s because they quite simply need it.
Google Ranking for “plccenter” is link #8 on page #1
This blog is now link #8 on the first page whenever anyone searches the term “plccenter”.
Way to go Google! This page has also received 215 visitors. Stay tuned for my upcoming
video blog on this subject.
eBay Predictably Stalls Making a Decision in Another Example of Favoritism Towards PLC Center
eBay was supposed to make a decision on this case by August 4, 2012. As of this post eBay is stalling and has not yet made a decision.
PLCCenterRipoff.wordpress.com is on the move!
Google now indexes plccenterripoff.wordpress.com on page 2 of the search keyword “plc center review” as link #12.
Blog reaches page 5 of google under keyword “PLCCenter Review”
Page 5 isn’t good but it isn’t bad either for a week’s time.
PLC Center Ripoff Blog reaches 150 visitors in 6 different countries…
How is this for airing out your dirty drawers in public?
In less than a week this blog has reached 150 people from the US, UK, Australia, Canada, Ireland, and the Philippines.
Go Grass Roots!
Not to mention the 593 people who viewed my thread on PLCTalk.net. Keep in mine these are the very professionals that PLC Center markets to.
In the beginning…
How Radwell acted in the beginning might say the most about their character.
Dear digitalomahanetwork,
Good Afternoon,
We did not receive the (1) communication card that we purchased from you. It has the same tracking numbers as auction #300715712916 but it did not come in with those items. Please advise on the shipping status of this item.
Thanks in advance,
CJermin– gwenrich
Dear gwenrich,It was shipped with the PLC rack.– digitalomahanetwork
Dear digitalomahanetwork,The item was not included in that parcel.– gwenrich
Dear digitalomahanetwork,I am sorry. I checked with our receiving department and we did not receive any extra cards.I hope you find the missing cards. Good luck!
– asc_equip
Dear digitalomahanetwork,Good Morning,Please advise on the shipping status of this item. Again, we did not receive this item with the other.
This is our final request.
Kind Regrds,
CJermin– gwenrich
Better Business Bureau is more like Better Baiting Bureau
Its shocking to me that the better business bureau closed my case without review. I think Radwell claimed I was a business, which I am not. My eBay handle was changed to “digitalomahanetwork” years ago as I was going to try to sell websites off there but I later abandoned the idea completely. I opened an eBay “store” as I thought I could save money, I did not as it cost me more money.
See these articles:
PLC Talk Post
http://www.plctalk.net/qanda/showthread.php?t=73278
Even though people seem to be attacking my post at PLC Talk, I am not the only one that has had issues with PLC Center.
http://www.plctalk.net/qanda/showthread.php?t=54451
http://www.resellerratings.com/store/view/PLCCenter/sort/rating/page/9
PLCCenter.com PLC Center Ripoff 